Terms of service

Last updated: [Month DD, YYYY]

These Terms of Service (“Terms”) govern your access to and use of https://clawdance.com and your purchase of products from ClawDance. The website and products are operated and sold by [full legal entity name and legal form], trading as ClawDance (“ClawDance,” “we,” “us,” or “our”), with a registered or principal business address at [full address].

By visiting the website, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the website. These Terms do not limit rights that cannot be excluded under applicable consumer law.

1. Eligibility and Accounts

You must be at least the age of legal majority in your place of residence, or use the website with the involvement and consent of a parent or legal guardian. You are responsible for providing accurate information, keeping account credentials secure, and promptly updating your account details. Notify us at [support email] if you believe your account has been used without authorization.

2. Product Information and Safe Use

We try to describe and display products accurately. Colors, scale, and appearance may vary depending on your screen, lighting, manufacturing tolerances, and—where applicable—the handmade or personalized nature of a product. Any material limitation or expected variation specific to a product will be stated on its product page.

Follow all instructions, warnings, cleaning guidance, size recommendations, and intended-use information supplied with a product. Pet behavior is unpredictable; supervise your pet where appropriate and inspect products regularly for wear or damage. Stop using a damaged or unsafe product. ClawDance products and website content are not veterinary advice and are not a substitute for care from a qualified veterinarian.

3. Prices, Taxes, and Payment

Prices are shown in the currency selected on the website or at checkout. Unless stated otherwise, prices do not include shipping, taxes, customs duties, or import charges. The final amount and available payment methods are shown at checkout.

You authorize us and our payment providers to charge the payment method you submit for the total amount shown at checkout. You represent that you are authorized to use that payment method. We may correct obvious pricing or description errors before accepting an order. If a correction affects your order, we will contact you and give you the option to confirm or cancel where required.

4. Orders and Acceptance

Your order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean we have accepted the order. We accept an order when we send a shipping confirmation or otherwise expressly confirm acceptance. For customized products, acceptance may occur when we begin production or expressly approve the customization order.

We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment failure, an obvious error, legal restrictions, or an inability to deliver to the supplied address. If we cancel after payment, we will refund the amount charged.

You are responsible for checking order details, shipping address, and customization submissions before confirming the order. Contact us immediately if a correction is needed; changes cannot be guaranteed after fulfillment or custom production begins.

5. Personalized Products

You confirm that you have the right to provide any photo, name, image, text, or other material submitted for customization and that our use of it to fulfill your order will not infringe another person’s rights. You grant us a limited, non-exclusive license to use the submitted material only as reasonably necessary to process, manufacture, quality-check, and deliver your order, unless you separately consent to another use.

We may reject content that is unlawful, abusive, infringing, or technically unsuitable. Personalized products may not be eligible for change-of-mind cancellation or return where applicable law permits. This does not affect rights relating to defects, damage, safety, or material differences from the approved specifications.

6. Shipping and Delivery

Shipping options, charges, estimates, and restrictions are described in our Shipping Policy and at checkout. Delivery dates are estimates unless we expressly agree to a guaranteed date. If a material delay occurs, we will provide notice and any cancellation or refund option required by law.

Risk of loss passes as provided by applicable law. Where mandatory consumer law requires, risk remains with us until you or a person designated by you (other than the carrier) receives the goods.

7. Returns, Refunds, and Warranty

Our Return and Refund Policy forms part of these Terms and explains the 21-day return process and one-year limited commercial warranty. Mandatory consumer guarantees, withdrawal rights, and remedies remain unaffected.

8. Promotions and Discount Codes

Promotions and discount codes are subject to any terms displayed with the offer. Unless stated otherwise, they cannot be combined, exchanged for cash, applied to previous purchases, or used after expiration. We may cancel or correct a promotion affected by fraud, abuse, or an obvious technical error, subject to applicable law.

9. Website Content and Intellectual Property

The website and its text, graphics, photographs, videos, logos, product names, designs, and software are owned by or licensed to ClawDance and are protected by intellectual-property laws. You may use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, scrape, reverse engineer, sell, or exploit website content without our prior written permission, except where the law expressly allows it.

“ClawDance” and associated branding may be trademarks of [trademark owner, if different from legal entity]. No license to use them is granted by these Terms.

10. Reviews, Feedback, and Other Submissions

If you submit a review, photo, comment, or feedback for publication, you confirm that it is truthful, based on your genuine experience, and does not violate law or another person’s rights. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, translate, and display that submission in connection with ClawDance and its marketing, subject to applicable privacy and consumer-protection law.

We may moderate or remove submissions that are unlawful, misleading, abusive, irrelevant, or infringing. We will not condition an incentive on a positive review, and any material incentive should be clearly disclosed.

11. Prohibited Uses

You may not use the website to violate law or another person’s rights; transmit malware; interfere with security or operation; collect personal information without authorization; impersonate another person; place fraudulent orders; or attempt unauthorized access to any system or account. We may suspend access where reasonably necessary to protect users, ClawDance, or the website.

12. Third-Party Services and Links

The website may rely on or link to services operated by third parties, such as payment processors, carriers, or social networks. Their separate terms and privacy practices may apply. We are not responsible for third-party websites that we do not control, but this does not limit responsibility that applicable law places on us for our own suppliers or fulfillment partners.

13. Disclaimers

We use reasonable care in operating the website. However, to the fullest extent permitted by law, the website may be unavailable or contain non-material errors from time to time and is provided without a promise of uninterrupted or error-free operation.

Products are covered only by the express warranty stated in our Return and Refund Policy and any warranties or guarantees that cannot legally be excluded. We do not exclude implied warranties where exclusion is prohibited.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, willful misconduct, breach of mandatory product-liability law, or any other liability that cannot legally be excluded or limited. Nothing limits your mandatory consumer remedies.

Subject to the preceding paragraph and to the fullest extent permitted by law, ClawDance will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the contract was made. Where legally permitted, our total liability arising from a specific order will not exceed the amount you paid for that order. Some jurisdictions do not allow these exclusions or limits, so they may not apply to you.

15. Governing Law and Disputes

These Terms and any non-contractual dispute are governed by the laws of [country/state of selling entity], without regard to conflict-of-law principles. The courts of [city/country or state] will have non-exclusive jurisdiction.

If you are a consumer, this choice does not deprive you of mandatory protections under the law of your habitual residence, and you may have the right to bring a claim in your local courts. Before starting formal proceedings, please contact [legal/support email] so we can try to resolve the matter.

16. Changes to These Terms

We may update these Terms to reflect changes in law, products, or business operations. The “Last updated” date shows when changes were made. Changes apply prospectively when posted unless law requires additional notice. The Terms in effect when you placed an order generally govern that order.

17. Severability and No Waiver

If a provision is found invalid or unenforceable, the remaining provisions remain in effect to the extent allowed by law. A failure to enforce a provision is not a waiver of the right to enforce it later.

18. Contact

[Full legal entity name], trading as ClawDance
Registered/principal address: [full address]
Email: [support or legal email]
Phone: [phone number]
Company registration number: [number, if applicable]