Last updated: [Month DD, YYYY]

This Shipping Policy applies to orders placed through https://clawdance.com.

Where We Ship

We currently ship to [list countries/regions served]. Available destinations and shipping methods are confirmed at checkout. If checkout does not accept your address, contact [support email] before ordering.

We do not ship to [excluded countries/territories, if any]. Delivery to P.O. boxes, military addresses, remote areas, or freight-forwarding addresses may be limited depending on the carrier and product.

Free Shipping on Orders of US$30 or More

Eligible orders with a merchandise subtotal of US$30 or more qualify for free standard shipping. The threshold is calculated after discounts and before taxes, duties, and shipping charges. Free shipping applies only to destinations and products marked eligible at checkout. The local-currency amount displayed at checkout controls when currency conversion applies.

Express shipping, oversized-item surcharges, remote-area fees, customs duties, and other optional or destination-specific charges are not included unless checkout expressly says otherwise.

Processing Times

In-stock, non-customized orders are usually prepared for shipment within [X–Y business days] after payment is confirmed. Customized or made-to-order products, including custom pet models, usually require [X–Y business days/weeks] before shipment.

Business days exclude weekends and public holidays in [business/warehouse location]. Processing estimates may be longer during launches, promotions, or holiday periods. Product pages or checkout may show a different product-specific processing time; where they do, that estimate applies.

Estimated Transit Times

• United States: [X–Y business days]

• Canada: [X–Y business days]

• United Kingdom: [X–Y business days]

• European Union/EEA: [X–Y business days]

• Other supported destinations: [X–Y business days]

Transit times begin after the order ships and are estimates, not guaranteed delivery dates, unless a shipping method is expressly described as guaranteed. Customs inspections, severe weather, carrier disruption, local holidays, and other circumstances outside reasonable control may cause delays.

If we cannot ship within the time promised at checkout or in your order confirmation, we will notify you and provide any right to consent to the delay, choose an alternative, or cancel for a refund that applicable law requires.

Tracking and Split Shipments

When tracking is available, we will email it to the address used for the order. Tracking may take up to [24–72 hours] to update after the carrier receives the parcel.

An order may arrive in more than one parcel. If so, you may receive separate tracking details. You will not be charged additional shipping solely because we split an order.

Address Changes and Delivery Problems

Review your shipping address carefully before placing an order. Contact [support email] immediately if it needs to be changed. We cannot guarantee changes after fulfillment begins and cannot redirect a parcel once the carrier no longer permits it.

If a parcel is returned because the address supplied was incomplete or incorrect, delivery was refused, or the parcel was not collected, we will contact you. Where permitted by law, reasonable reshipping or return costs may be deducted from a refund or charged before reshipment. This does not apply when the problem was caused by us or the carrier acting on our behalf.

Customs, Duties, and Taxes

International orders may be subject to import VAT, customs duties, brokerage fees, or other government charges. Checkout will indicate if duties and taxes are collected in advance. If they are not collected at checkout, the recipient may be required to pay them directly to the carrier or local authority before delivery.

These charges are set by the destination country and are not shipping fees paid to ClawDance. Contact your local customs authority for an estimate before ordering. We will not misstate an order’s value or mark a commercial order as a gift.

Lost, Damaged, or Missing Parcels

If tracking has not updated for an unusual period, a parcel is delivered damaged, or an item is missing, contact [support email] with your order number and available photos of the parcel and shipping label. Please contact us promptly—preferably within [7] days after delivery for visible damage—so we can investigate with the carrier. This requested notice period does not remove rights that cannot legally be waived.

If tracking says “delivered” but you cannot locate the parcel, check the delivery location, household members, neighbors, and any carrier notice, then contact the carrier and us. We will reasonably assist with the investigation and provide any remedy required by applicable law.

Risk of Loss

Risk transfers as provided by applicable law. For consumers in jurisdictions where mandatory law requires it, risk remains with ClawDance until you or a person you designate, other than the carrier, physically receives the goods.

Contact

Shipping questions may be sent to:

ClawDance / [full legal entity name]
Email: [support email]
Postal address: [customer-service postal address]
Phone: [customer-service phone number]

4. Contact Information

We’re Here to Help

Questions about a product, order, return, warranty claim, or custom pet model? Contact the ClawDance customer care team using the details below. Please include your order number when your message concerns an existing order, but do not send payment-card details or account passwords.

Customer support email: [support email]
Contact form: [contact-form URL]
Phone: [phone number, including international dialing code]
Support hours: [days and hours, including time zone]
Typical response time: [for example, within 1–2 business days]

Postal address:
[Full legal entity name], trading as ClawDance
[Street address]
[City, state/province, postal code]
[Country]

Return address: Do not mail a return to the postal address above unless we confirm that it is the correct return location. To start a return, follow our Return and Refund Policy or contact [support email] for instructions.

Product safety contact: [product-safety email/phone, or use support contact]

For formal legal notices, please use [legal-notice email] and the registered address listed in our Legal Notice.